Conditions

Terms of Trade


Download
When you buy digital products, you accept the songs are for personal use only. You are not allowed to share, sell or in other ways distribute the songs. 


Payment
Tranquilian.rocks use PayPal. You can use your personal payPal account, Visa- or Mastercard.

The prices is in Danish Kroner (DKK) incl. VAT.

Tranquilian.rocks uses an authenticated payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that we can not read your information.


Delivery.

Tranquilian.rocks ships the same day as you order, if the order is received before kl. 12.00 CET
Physical shipments, sent with PostNord. Delivery time 3-5 working days. 

Downloads via "iTunes" and "Google Play". Delivery of these services is subject to their terms of trade. For downloads directly from this site, these terms and conditions apply.

Right of complaint 

A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. The complaint does not apply to errors or damage committed by incorrect operation of the product / service. Tranquilian.rocks will cover return costs to a reasonable extent.


Upon return 

Returned goods are sent to: 

Tranquilian.rocks

Assingvej 19, Skarrild

6933 Kibæk. Denmark

Packages sent on COD are not accepted.


Refund

If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.


Right of cancellation 

There is a 14-day full right of return on items purchased in the Webshop, if the item is in unbroken packaging. The period is calculated from the day you receive the order. You must notify us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to tranquilian@tranquilian.rocks. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal.

Condition of the item when you send it back 

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works.  

In other words - you can try the item in the same way as if you tried it in a physical store. If the item has been tried more than what is described above, we consider it as used, which means that if you cancel the purchase only will receive part or nothing of the purchase amount back, depending on the commercial value of the item. 

To receive the entire purchase amount back, you must do the same as you can in a physical store. You may try the product, but not take it into actual use.

Complaints - overview and links: 

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform. The platform can be found here:
http://ec.europa.eu/consumers/odr/

If you file a complaint here, you must provide our E-mail address: tranquilian@tranquilian.rocks